FAQ Help Center
At Curio Books, we value open communication and strive to provide exceptional customer service. Whether you need help finding a specific book, require additional information about a product, or want to share your feedback, we’re here to listen and provide the support you need.
General
Yes, all the physical books in our store are second-hand or very old. We specialize in providing rare and unique books to our customers, but due to the nature of these books, they may show signs of wear and tear. Each book listing includes a detailed description of its condition to help you make an informed purchase.
We use the following quality grading guide to describe the condition of our books:
- Fine (F): The book is in excellent condition with minimal signs of wear.
- Very Good (VG): The book shows minor signs of wear but is in overall great condition.
- Good (G): The book has visible signs of wear, such as creases, scratches, or minor tears, but is still in a readable condition.
- Fair (FR): The book has significant signs of wear, including major creases, tears, or marks, but is still complete and readable.
- Poor (P): The book is heavily worn, may have missing pages, and is in a fragile state, but it is still readable.
No, as all our books are second-hand or very old, they will not look like new. Each book listing includes a detailed description and images of the book’s condition, so you can have a clear understanding of what to expect when you receive your order.
If you are not satisfied with the condition of the book you received, please refer to our Returns & Exchanges policy. We offer a 14-day refund period for physical books, provided they are returned in the same condition as they were sent. However, refunds may not be granted if there is evidence of mishandling by the customer or if the return is deemed frivolous.
We take great care in sourcing our books and verifying their authenticity. However, given the nature of second-hand and rare books, we cannot always provide an absolute guarantee of authenticity. If you have concerns about the authenticity of a book you received, please contact our customer service team, and we will do our best to address your concerns.
We take the security of your personal and payment information very seriously. Our website uses industry-standard encryption to protect your data during transmission. We do not store any payment information on our servers, as all transactions are processed through secure third-party payment gateways.
At Curio Books, the security of your transactions and protection against fraud are top priorities. We want you to have a safe, enjoyable shopping experience, and we take several measures to achieve this:
- Secure Payment Processing: We’ve partnered with Stripe, a trusted and secure payment gateway, to process all credit card transactions. Stripe uses advanced technology to detect and prevent fraudulent activities, so you can shop with confidence.
- Additional Verification: To confirm the authenticity of each order, we use Address Verification System (AVS) and Card Verification Value (CVV) checks. These extra steps help us ensure that your order is legitimate and authorized by you.
- Order Review: Our dedicated team carefully reviews each order to identify any potential issues. In the rare event that an order appears suspicious, we may reach out to you for additional confirmation or take appropriate action to prevent fraud.
- Secure Delivery: As an added layer of security, we require a signature upon delivery for all shipped orders. This helps ensure that your package is delivered safely to you or an authorized recipient.
- Fair Refund Policy: We have designed our refund policy to be fair and protect both our customers and our business. Refunds will be issued if the returned book is in the same condition as it was sent, subject to the terms outlined in our Returns & Exchanges policy.
- Cooperation with Authorities: In the unlikely event of a confirmed fraudulent transaction, we will work closely with the relevant authorities and provide them with the information they need to investigate the matter thoroughly.
Our goal is to create a secure and trustworthy environment for all our customers. If you ever have any concerns or questions about the security of your transaction, our friendly customer service team is always ready to help. Your peace of mind is important to us!
Can’t find an answer?
We’re here to help.
Returns & Exchanges
We offer a 14-day refund period for all physical books purchased from our store. The book(s) must be returned in their original condition, including any packaging and accessories, and the refund period begins from the date of delivery.
Digital products and custom printed items are not eligible for refunds. Digital products are delivered electronically and cannot be returned, while custom printed items are made to order and are non-returnable.
Return postage costs are the responsibility of the buyer. When returning old or rare books, the customer is also responsible for purchasing shipping insurance and using a trackable shipping method.
If you receive a damaged or defective book, please contact our customer service team immediately. We will arrange for a replacement or refund, including the cost of return postage.
Once we receive the returned book(s) and confirm that they meet our refund conditions, we will process the refund within 5 business days. The refund will be credited to the original payment method used for the purchase.
If you received an incorrect book, please contact our customer service team immediately. We will arrange for the correct book to be sent to you and cover the cost of return postage for the incorrect book.
We do not offer direct exchanges. If you would like a different book, please return the original book for a refund and place a new order for the desired title.
When returning old or rare books, refunds will only be granted if the book is returned in the same condition as it was sent, with allowances made for the original condition described in the listing. Refunds may not be granted if there is evidence that the customer mishandled the book or if the return is deemed frivolous.
Shipping & Recent Orders
The estimated shipping times for orders from Curio Books are as follows: Australia:
- Metro areas: 2-5 business days
- Regional areas: 3-7 business days
- Remote areas: 7-14 business days
United States:
- Standard shipping: 7-14 business days
United Kingdom:
- Standard shipping: 7-14 business days
Europe:
- Standard shipping: 10-20 business days
Rest of World:
- Standard shipping: 14-30 business days
Please note that these are estimates, and actual shipping times may vary depending on your specific location, customs processing times, and other factors. Shipping delays may occur during peak periods or due to unforeseen circumstances.
We aim to dispatch all orders within 3 business days of receiving payment. However, in some cases, there may be a slight delay due to stock availability or other unforeseen circumstances. If there is a significant delay, we will contact you to provide an update.
After your payment has been processed, you will receive an email with a link to access your digital downloads. Simply click on the link, and you will be directed to a page where you can download your purchased digital products. If you have any issues accessing your downloads, please contact our customer service team for assistance.
Yes, all our shipped orders include tracking information. Once your order has been dispatched, you will receive an email with a tracking number and a link to track your package. You can also log into your account on our website to view the status of your order and access the tracking information.
Yes, we require a signature upon delivery for all shipped orders to ensure that your package is delivered securely. If you are not available to sign for the package, the courier will leave a card with instructions on how to arrange for redelivery or collection from a nearby post office.
Under the Australian Consumer Law, you have the right to receive goods that are of acceptable quality, fit for their intended purpose, and match the description provided. If a product does not meet these standards, you may be entitled to a repair, replacement, or refund. Our refund and returns policy is compliant with the Australian Consumer Law, and we are committed to resolving any issues promptly and fairly. If you have any concerns about your order, please contact our customer service team for assistance.